SHIPPING AND RETURNS

At SportSpot LLC, we want to ensure your complete satisfaction with your purchase. To provide you with a hassle-free shopping experience, we offer the following terms and conditions for free returns:

1. Free Return within 4 Days:

- You are eligible for a free return of the product within 4 days once you receive the product.
- To qualify for a free return, please ensure that the product is unused, in its original condition, and accompanied by all the original packaging and documentation.

2. Return Procedure:

- To initiate a free return, please contact our customer service team at sportspotllc@gmail.com/+1-(615) 668 4116 within the 4-day return window.
- Our team will guide you through the return process, providing you with a return authorization code and instructions on how to package and label the product for return.

3. Packaging and Shipping:

- As part of the return process, you will be responsible for packaging the product securely to prevent any damage during transit.
- You must ensure that the product is shipped to our business location, using a reputable shipping service that provides tracking information.
- Please label the return package with the provided return authorization code for efficient processing.

4. Inspection and Refund:

- Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund.
- If the product meets the return criteria, we will process a refund to the original payment method used during the purchase.
- Please allow a reasonable period for the refund to reflect in your account, as processing times may vary.

Our Guarantee encompasses the following assurances:

1. Product Damage: Should your product incur damage during transit.
2. Missing Items: In cases where your package is lost in transit.
We are committed to addressing and resolving these issues to ensure your satisfaction with our products and services.

5. Exceptions:

- Some products may be excluded from our free return policy, and those such exceptions are mentioned below.

Unfortunately, there are circumstances that may not fall under our coverage:

1. Perfect Fit Guarantee:

- If the customer receives an item that doesn't fit as expected, we offer a one-time free exchange for the correct size. This ensures our customers feel confident in their purchase and the fit of our clothing.

2. Damaged During Transit:

- In the rare instance that an item is damaged during shipping, we will gladly provide a full refund or send a replacement at no additional cost. Customers are requested to contact us with photos of the damaged item within 4 days of receiving the order.

3. Color Discrepancy Assurance:

- If the color of the received item varies significantly from what was displayed on our website, customers can initiate a return and receive a full refund or exchange. This ensures transparency and satisfaction with the product received.

4. Quality Concerns Policy:

- We stand by the quality of our products. If a customer is dissatisfied with the quality of an item received, they can return it within 4 days for a full refund or opt for a replacement. Feedback on quality concerns is highly valuable to us for continuous improvement.

5. Special Occasion Return:

- For items purchased for a specific occasion (e.g., marathon or race) and not worn, customers may return the unworn item within 4 days for a full refund. This acknowledges the unique nature of event-specific purchases.

These exceptional cases demonstrate a commitment to customer satisfaction and flexibility while also addressing specific scenarios that may arise while purchasing the products online.

Kindly observe and honor our cancellation, which is as follows:

Cancellation Policy:

- If a cancellation request is made within the initial 24 hours of placing your order, a full 100% refund will be issued.
- After 24 hours, once our artist has been assigned the project, a cancellation will incur a refund less a $25 processing fee.

We kindly request your understanding that our costs are incurred as soon as work begins on your order. Therefore, we strictly adhere to the above cancellation/refund policy.

Please note that adherence to these terms and conditions is essential for a successful return. If you have any questions or concerns regarding the return process, please do not hesitate to contact our customer service team for assistance.

We appreciate your business and look forward to serving you in the future. Thank you for choosing

SpotSpot LLC
605 Snowshoe Lane
Clarksville, TN 37040
sportspotllc@gmail.com

*Note: Terms and conditions are subject to change. Please refer to our website or contact our customer service for the most up-to-date return policy.*

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

We will update your order with the tracking information. You can track your order from the link provided.

Shipping Rates

Free shipping for all orders shipped in United States